The session discuss how cloud computing and related technologies will impact the IT workforce.
Virtualization, SaaS and unified communications combined with greater force mobility triggers a "transformation of the desktop" enabling device-agnostic service delivery.
Widespread transaction automation and outsourcing, and the resulting shift in retained skills, mean almost everyone is becoming a knowledge worker.
Fewer than 25% of employees currently within IT will remain.
CIO face the choice of expanding to lead a business shared services group, or seeing their position shrink to manage technology delivery.