Based on real scenarios, the session discuss how System Center Service Manager 2010 built-in best practices from frameworks like MOF, ITIL, COBIT, and ISO provides a powerful vehicle for reducing IT costs, improving end-user service, and supporting compliance throughout an organization.
This session discuss how to build SCSM configuration management database (CMDB) and how to better integrate the processes that automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager and Active Directory.